Delivery & Returns

Delivery

South Coast Coffee Co. ships Australia-wide using Australia Post.

Shipping costs are calculated at checkout based on the weight of the products in your order and the delivery address.

Orders are usually delivered within 3–5 business days after they have been processed. Delivery timeframes are estimates only and may vary due to Australia Post service levels, public holidays, weather events or regional delivery locations.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

Returns

We want you to be happy with your purchase. This policy applies in addition to, and does not limit, your rights under the Australian Consumer Law.

Change-of-mind returns

We accept change-of-mind returns within 30 days of purchase, provided that the item is:

• unused, unopened and in its original condition;

• in its original packaging; and

• accompanied by proof of purchase.

For hygiene, food-safety and freshness reasons, we cannot accept returns of perishable or consumable products that have been opened, used or are no longer suitable for resale.

Sale items may not be eligible for change-of-mind refunds. This does not affect your rights if an item is faulty, damaged or does not meet a consumer guarantee.

Faulty, damaged or incorrect items

If your item is faulty, damaged, incorrect or does not match its description, please contact us as soon as possible at nathan@sccoffee.com.au. We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy, which may include a replacement, repair or refund.

Please do not return an item before contacting us, unless we have asked you to do so.

How to return an item

Email nathan@sccoffee.com.au with:

• your order number;

• proof of purchase;

• a brief description of the issue or reason for return; and

• photographs where the product is damaged or faulty.

If your return is approved, we will provide return instructions. Items should be sent to:

South Coast Coffee Co.
PO Box 419
Isle of Capri, Queensland 4217
Australia

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times vary between payment providers and banks.

If your refund has not appeared after a reasonable period, please check with your bank or card provider first, then contact us at nathan@sccoffee.com.au.

Return shipping

For change-of-mind returns, you are responsible for return postage costs. Original shipping charges are non-refundable.

If an item is faulty, damaged, incorrect or otherwise does not meet a consumer guarantee, we will meet our obligations under Australian Consumer Law, including reasonable return costs where applicable.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot accept responsibility for returns that do not reach us.

Gifts

If an item was marked as a gift and sent directly to you, any approved return may be issued as store credit or another appropriate remedy. If the order was not marked as a gift, any refund will generally be issued to the original purchaser.