Privacy Policy (Privacy Statement)

Effective date: 11 September, 2026.

South Coast Coffee Co. (“we”, “us”, “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or purchase from our online store.

1. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number and delivery or billing address;

• order, payment and transaction details;

• communications you send to us, including enquiries, reviews and feedback;

• information you provide when subscribing to marketing communications; and

• technical information, such as your IP address, device, browser, pages viewed and website interactions.

We generally collect personal information directly from you—for example, when you place an order, create an account, contact us or subscribe to our emails. We may also collect limited technical information automatically through cookies and similar technologies.

2. How we use your information

We may use personal information to:

• process, fulfil and deliver orders;

• communicate with you about orders, enquiries, returns or customer support;

• manage payments and prevent fraudulent transactions;

• improve our products, services and website;

• send marketing communications where you have opted in or where otherwise permitted by law; and

• meet legal, regulatory and record-keeping obligations.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or contacting us.

3. When we disclose information

We may disclose personal information to service providers that help us operate our business, including:

• Shopify, which provides our ecommerce platform;

• payment providers;

• delivery and logistics providers;

• email, website, analytics and marketing providers; and

• professional advisers, regulators or government authorities where required or permitted by law.

We only disclose information where reasonably necessary for these purposes. We do not sell personal information.

4. Overseas processing

Some of our service providers may store or process information outside Australia. This may include Shopify and other technology, payment, analytics or marketing providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with applicable Australian privacy requirements.

5. Payments

Payments made through our online store are processed by our payment providers. We do not ordinarily retain your complete payment-card details. Payment providers handle card information in accordance with their own privacy policies and security practices.

6. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember cart and session information, understand website use and improve your experience.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website, including shopping-cart functionality.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage method is completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal and accounting obligations.

8. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding.

We will respond within a reasonable time. In some circumstances, the law may permit or require us to refuse a request; if so, we will explain why.

9. Privacy complaints

If you have a privacy concern or complaint, please contact us first. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Third-party links

Our website may link to third-party websites. We are not responsible for their privacy practices. Please review the privacy policy of any external website you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page and will take effect from its stated effective date.

12. Contact us

For privacy questions, access or correction requests, or complaints, contact:

South Coast Coffee Co.
Privacy Officer
PO Box 419
Isle of Capri, Queensland 4217
Email: nathan@sccoffee.com.au